Joe's Service Center - Buffalo, New York

Leslie D.

customer service is amazing. I have had to pull in a few times unexpected issues with the car. Markand his team helped me right out and got me on my way. Very appreciative to them.

Lorrie D.

I moved to Buffalo 6 years ago and needed my car worked on.
I took it to Joe's because I felt comfortable with the guy on the phone Patrick. I have been a happy customer every year. No matter what is wrong with my Honda Mark (the owner) fixes it.
The service is quick and the prices are so much lower than the dealer's prices. The best part of using Joe's Service Center is that they are friendly, honest, and they are taking good care of my car!

Sean B.

It brings me great sadness to leave a review with one star, however, I would leave zero if it were possible for my visit to Joe’s service center today. I brought my 2020 well maintained and regularly serviced outback in for an inspection (nothing more) only to be hit with a nearly $70 bill full of miscellaneous charges that I was not informed of prior to the work being done. This included an $11 charge for removing and installing new registration sticker (no this is not a joke). Assuming that took about 2 minutes that is approximately $330 an hour labor cost for the sticker. Are they hiring because that’s sure a lot more than I make hourly ! Addition charges included a test drive and tire removal ($10), inspect and fill fluids to proper levels ($10), computer communication access ($5), brake fluid ($2.25) , washer fluid ($5.5). None of this work beyond the inspection was disclosed to me in advance nor was any of it necessary (I regularly top off my own fluids and have the dealer service the car approx every 10,000 miles). I should add there was an added $36 labor charge for all of the above. I will never be returning to this shop again for anything including gasoline and neither should anyone reading this review. What a scam I can’t believe it.

Jesse W.

I'm writing this only due to my first hand experience with Joe's service center!! please only use what I am writing as factual information for anyone who is considering to have their automobile to be checked over for mechanical repairs , preventive maintenance , part replacement due to wear and tear or mechanical failure and or anything that comes with the responsibility of owning and maintaining an automobile !!!
Make sure you ask ahead of time what there hourly labor rate is... Then be sure to ask how they figure the estimated labor time you will be charged for !?!?!? It will be either Flat Rate or an hourly rate...Flare rate is a pre determined amount of time it will take to complete the task that is needing to be performed,....If it's an undetermined hourly rate , then they are charging for the exact amount of time the mechanic needed to complete his or her task ...
Make sure they show you what they are claiming needs repair, replacement, maintenance etc . DO NOT SIGN OR EXCEPT ANY LEGAL FORM OF PAYMENT DUE FOR WORK TO BE DONE UNLESS YOU KNOW WHAT IS TO BE DON ,WHY ITS NEEDED TO BE DONE,HOW LONG IT WILL TAKE TO BE DONE AND EXACTLY HOW THEY HAVE COME TO THERE FINAL PRICE FOR COMPLETION OF WORK ... YOU MAKE SURE YOUR GIVEN AN ESTIMATE FIRST HAND PLEASE TAKE THAT ESTIMATE TO A MINIMUM OF 3;OTHER REPUTABLE SHOPS FOR AN ESTIMATE OF THE SAME WORK THAT IS TOLD TO YOU THAT IT HAS TO BE DONE ....
LASTLY THE DO NOT WHAT SO EVER BRING YOUR SMALL CHILDREN AROUND AND OR HAVE AN SORT OF RELATIONSHIP WITH THE OWNER Joe .... all you need to do is a little research on the owner and you will be able to find out exactly why I say not to allow him around any of anyone children!!!!!!!

Elizabeth J.

We really appreciate Joe’s service center in our neighborhood. They keep the corner clean and are always upgrading signage & pumps. I recently attempted to get gas and my gas door was stuck. They helped me figure out what was wrong, gave my daughter a sucker while we waited and fixed the issue on the spot. City of good neighbors is alive and well at the corner of Elmwood & Amherst 😊

Arielle P.

I’ve been using Joe’s Service Center for the past two years and have had nothing but a wonderful experience! It’s nice to have a thorough explanation of what’s going on with your car and the trust to know that the work is going to be good and also complete.

Shaquille

I went in recently looking for a diagnostic, as my car had a check engine light. I told the person I spoke to that I wanted a quote, as I was confident I could fix it myself but their website hinted they had the most reasonable prices around.
They took it in and said they’d give me a call/quote before operating on the vehicle, and that it’d be ready by 4 that day. I received a call around 6, saying they were done working on my vehicle. I never gave permission to operate on it.

I arrived around 630, and they said they were almost finished completing paperwork, and to just stick around a few moments. I stood in the shop for over an hour and a half (until after 8PM) while paperwork was being done. I got the paperwork, and they explained their may be an issue with my vehicle’s thermostat, so they filled my coolant up. I was charged ~$150 for having my coolant filled up and them using the diagnostic tool. I never would’ve agreed to such a steep price for having someone fill my coolant and drive my car around the block.

This also did not fix my problem. I did not return because, if it costs $150 to add coolant, I couldn’t begin to imagine the cost to replace a thermostat.

In summary, I was displeased with my experience. The price did not match the labor in my eyes (adding coolant..?), and it was a significant wait. I ordered a thermostat for $25 and fixed it myself in less than 30 minutes, solving the problem. Two stars instead of one because they were at least kind people.

Melissa L.

I’ve gone to Joe’s service center for 10 years. My experience has been very good. If you want a garage with a fair price, quick turnaround, and knowledgeable mechanics-go to Joe’s.