Sammy's Auto Repair & Collision - Buffalo, New York

Daniel G.

I did not even know about Sammy’s until last week. After reading other ratings on Google and experiences on Reddit I decided to take my vehicle in for an estimate.

They communicated well, were reasonably priced and efficient. I will be going back until given a reason not to.

I had a great experience working with Mary Lou and Dennis.

alex

Update: I won’t be bringing my vehicle back here. They messed up a few things and overall it just feels less healthy than when I brought it in. When I was driving down the 190 right on my way out, the heat shield blew off the bottom of the car. Brought it back just for the mechanic to tuck it under the plastic of the front bumper instead of secure it with the pins (I could have done that myself). Also now when I turn the wheel towards either edge, there’s a metal rattling sound coming from under the car. This has never happened before I brought it in here. Also, they broke the plastic spoiler/bumper protector off the one side of the front which also blew off on the highway a few days later. When I went in, I really needed a new battery cause my old one kept dying. They told me on the phone that they didn’t have anyone there that could do batteries, yet I ended up just changing it myself in the AutoZone parking lot by myself that day. One of the easiest car maintenance things to do. I got the impression that the mechanic working was not very skilled at all, or didn’t have good attention to detail or care for what he was working on. Overall not really impressed with the service considering multiple things went wrong after visiting there once. This spot is convenient because it’s in my neighborhood but I’ll be going back to the mechanics I trust. I really don’t like leaving negative reviews on local small businesses but I’m disappointed 🙁

Original review: Called to get a same day oil change and air filter change before I went out of town and they helped out a ton. Got me in and out and kindly the whole time. The waiting room is very nice also with care clearly put into the customer experience. Glad to have a shop like this in the neighborhood and I would recommend them!

Honky T. G.

Max was a pleasure to deal with. Great little but big mom and pop auto shop that really takes care of customers! Convienent location, great staff, and expert auto repairmen. Don't be afraid to stop in here for estimates and trust everything will be done and will be done right! Had to add more.....they washed my car and barely charged me anything for something triple A was going to charge 475 they charged 34$..... wow 🔥🔥🔥

Niko A.

Their service is great. go to them every time my car needs something done

Juliette B.

Sammy’s is a family owned and operated shop and that family-feeling spreads throughout their business. They’ll look over your car with your best interest at heart. I will never go anywhere else for service on my car

De L. H.

My Hyundai was vandalized because someone tried stealing it. Sammy's towed it to their garage. A day or so later they called to tell me I need brake work and I had a knocking in my motor none of which had anything to do with the vandalism. When I told them I recently put pads and rotors and that my car had regular maintenance and nothing was wrong with it before the vandalism they got angry because they got caught lying. My advice is to stay away from these unscrupulous people.

Objective R.

Bella (the owner) and Marilou (manager) are fantastic to work with. Bella has incredible customer service acumen, and Marilou really knows her car stuff! And when they're not sure, they're very good at out of the box thinking, research, and communication with the mechanics. Their pricing is very reasonable, and they not only do auto repair and collision (they have 4 massive garages) -- but they also have their own Hertz car rental if you need to rent a vehicle for a day or two while the car is being repaired. I highly recommend.

mjburns27

My daughter lives in Buffalo and I do not. She experienced a problem with her car and asked me for help. Her car was inoperable on a buffalo street and needed to be towed to Sammy's and fixed. Sammy's was awesome to work with, recommended a towing service and repaired the car quickly and at a very reasonable price. They provided excellent communication throughout the process and met the needs of me being remote. I highly recommend them and they will become my daughter's go to place for future automotive needs.